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Privacy Policy

Our privacy policy and how we use your data

Last updated: 2026-10-10
Your privacy is important to us, so MartialLabs Ltd., a company based in Bulgaria, has created the following Privacy Policy ("Policy") to let you know what information we collect when you visit our Site https://martiallabs.com ("Site") or contact us, why we collect it and how we use it.
The terms "You," "Your," "Yours" and "User" refer to the entity/person/organization using our Site.
When this Policy mentions "We", "Us," and "Our" it refers to MartialLabs Ltd. and its subsidiaries and affiliates.
The Site is a static presentation site. It has no user accounts and no forms, sets no cookies and uses no analytics or tracking tools.
This Privacy Policy is governed by our Terms of Service.
For any questions regarding this Policy or any requests regarding the processing of personal data, please contact us at hello@martiallabs.com.

1. INFORMATION WE COLLECT FROM YOU

  • Communications. When you communicate with us through email, we collect information about your communication and any information You choose to provide or disclose. In order to answer your request, we may access information provided by email and purchase history.
  • Consultation bookings. When you book a paid consultation through our Stripe booking link, Stripe shares with us the details needed to arrange the consultation and keep our accounting records, such as your name, email address and confirmation of payment. See Section 5 below.

2. INFORMATION WE COLLECT AUTOMATICALLY

  • Log data and Device information. The Site is hosted on Cloudflare Pages. When you access the Site, Cloudflare processes request data in order to deliver the Site and protect it against abuse. That information includes, among other things: Internet protocol (IP) addresses, Browser type, Date/time stamp, Operating system. For more information please visit Cloudflare.
We do not use cookies, analytics, advertising tags or other tracking technologies on the Site.

3. THE WAY WE USE YOUR INFORMATION

We process your information adhering to the general data processing principles.
We may use the information we collect for the following reasons:
  • to contact user
  • to arrange and provide booked consultations
  • to send billing information
  • to ensure data security and prevent fraud
  • to comply with applicable laws
  • to provide support
We will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate business interests.

4. HOW WE MAY SHARE YOUR INFORMATION

We may share your information with third parties that we use to provide and support our Services:
  • Invoicing and Billing company - Stripe
  • Website hosting and delivery - Cloudflare
We may also disclose your information to third parties:
  • where required by law or regulatory requirement, court order or other judicial authorization;
  • in response to lawful requests by public authorities, including for the purposes of meeting national security and law enforcement requirements;
  • in connection with the sale, transfer, merger, bankruptcy, restructuring or other reorganization of a business;
  • to protect or defend our rights, interests or property, or that of third parties; to investigate any wrongdoing in connection with our products and services;
  • to protect the vital interests of an individual.

5. PAYMENT INFORMATION

Paid consultations are booked and paid on a booking page hosted by Stripe. We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your Personal information is governed by their Privacy Policy. All payment data is stored by Stripe. You may find their privacy policy link(s) here: https://stripe.com/en-bg/privacy.

6. COOKIES

The Site does not set cookies. See our Cookie Policy.

7. SENSITIVE INFORMATION

We do not collect sensitive information such as political opinions, religious or philosophical beliefs, racial or ethnic origin, genetic data, biometric data, health data or data related a sexual orientation.
Please do not send or provide us any sensitive data and contact us using the contact details below if you believe that we might have such information. We have a right to delete any information we believe it might contain sensitive data.

8. RETENTION

We retain your personal information to provide services to you and as otherwise necessary to comply with our legal obligation, resolve disputes, and enforce our agreements.
We will retain your personal information as long as we need it to provide services to you, unless we are otherwise required by law or regulations to retain your personal information longer.

9. SECURITY

We have implemented security measures designed to protect the personal information you share with us, including physical, electronic and procedural measures. Among other things, we regularly monitor our systems for possible vulnerabilities and attacks.
Regardless of the measures and efforts taken by us, the transmission of information via internet, email or text message is not completely secure. We do not guarantee the absolute protection and security of your personal information or any other information you share with us or anyone else.
We therefore encourage you to avoid providing us or anyone with any sensitive information of which you believe its disclosure could cause you substantial or irreparable harm.
If you have any questions regarding the security of our Site or Services, you are welcome to contact us at hello@martiallabs.com.

10. YOUR RIGHTS

You are entitled to a range of rights regarding the protection of your personal information. Those rights are:
  • The right to access the information we have about you. If you wish to access your personal information that we collect, you can do so at any time by contacting us using the contact details provided below.
  • The right to rectify inaccurate information about you. You can correct, update or request deletion of your personal information by contacting us using the contact details provided below.
  • The right to object the processing. When we rely on your consent to process your personal information, you may withdraw consent at any time by contacting us using the contact details provided below. This will not affect the lawfulness of processing prior to the withdrawal of your consent.
  • The right to lodge a complaint. You can raise questions or complaints to the national Data Protection Agency in your country of residence in the event where your rights may have been infringed. However, we recommend attempting to reach a peaceful resolution of the possible dispute by contacting us first.
  • The right to erase any data concerning you. You may demand erasure of data without undue delay for legitimate reasons, e.g. where data is no longer necessary for the purposes it was collected, or where the data has been unlawfully processed.

11. APPLICATION OF POLICY

This Policy applies only to the services offered by our Company. Our Policy does not apply to services offered by other companies or individuals, including the Stripe booking page and other sites linked from our Site.

12. AMENDMENTS

Our Policy may change from time to time. We will post any Policy changes on our Site.

13. FURTHER INFORMATION

If you have any further questions regarding the data we collect, or how we use it, then please feel free to contact us at the details as indicated above.
Users from EU and EEA can easily contact our European representative: Pavel Nikolov dpo@martiallabs.com